RETURNS AND EXCHANGES
It is very important to us that you love your hat and that it fits correctly, so we always accept returns and exchanges within 14 days of purchase.
If you would like to refund or exchange, please ensure the following:- Your item must be returned with the original invoice within 14 days and sent to our warehouse address.
- Your item must be unworn and undamaged
- Your item must be in its original condition, this includes all original packaging and tags attached.
- Your item must be purchased at full price.
To process a refund or exchange, please do the following:
- Please email Avenue within 14 days from the date of purchase. Please email firstname.lastname@example.org with the following information:- Order reference number
- Date of purchase
- State the reason for return
For all returns please send to the address below:
Avenue ReturnsViking Cargo Logistics
Address: Unit 1,16-18 Sedgwick Street, Smeaton Grange, NSW 2567
Avenue will not be responsible for return shipping costs. Avenue reserves the right to deny a return if it does not meet our returns policy.
Purchase made at Avenue stockists, are subject to return policies of that vendor and will not be accepted for return via post directly to Avenue.
Avenue cannot be held responsible for return parcels that are lost. In turn, we suggest returning the parcel using a registered postal service.