RETURNS – AVENUE THE LABEL

RETURNS

AVENUE ACCEPTS THE RETURN OF UNWORN ITEMS IN THEIR ORIGINAL CONDITION WITH THE ORIGINAL INVOICE WITHIN 14 DAYS FOR EXCHANGE OR REFUND. 

PURCHASES MADE AT AVENUE STOCKISTS, ARE SUBJECT TO RETURN POLICIES OF THAT VENDOR AND WILL NOT BE ACCEPTED FOR RETURN VIA POST DIRECTLY TO AVENUE. 

AVENUE CANNOT BE HELD RESPONSIBLE FOR RETURN PARCELS THAT ARE LOST. IN TURN, WE SUGGEST RETURNING THE PARCEL USING A REGISTERED POSTAL SERVICE. 

PLEASE DIRECT ANY QUERIES REGARDING OUR RETURN POLICY TO INFO@AVENUETHELABEL.COM 

FAULTY ITEMS 

IF A FAULTY ITEM IS RECEIVED, PLEASE CONTACT US AT INFO@AVENUETHELABEL.COM TO ARRANGE A RETURN VIA POST. IF THE ITEM IS DEEMED AS FAULTY, A REPLACEMENT WILL BE ISSUED. 

PROCESSING A RETURN 

CUSTOMERS MUST CONTACT AVENUE WITHIN 14 DAYS FROM THE DATE OF PURCHASE IN ORDER TO MAKE A RETURN. 

PLEASE EMAIL INFO@AVENUETHELABEL.COM WITH THE FOLLOWING INFORMATION: 

- ORDER REFERENCE NUMBER 

- DATE OF PURCHASE 

- STATE THE REASON FOR RETURN 

- ITEMS ARE UNWORN, UNDAMAGED AND IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED 

FOR ALL RETURNS, PLEASE SEND IT TO THE ADDRESS BELOW:

 

AVENUE RETURNS

VIKING CARGO LOGISTICS

2/31 WALER CRESCENT

SMEATON GRANGE

NSW, 2567

AUSTRALIA

 

 

AVENUE WILL NOT BE RESPONSIBLE FOR RETURN SHIPPING COSTS. AVENUE RESERVES THE RIGHT TO DENY A RETURN IF IT DOES NOT MEET OUR RETURNS POLICY.