All orders within Australia and to New Zealand are shipped via Australia Post.
Your order will be dispatched within 24 hours from our warehouse in Sydney. Please note, due to COVID-19, it is expected that orders might be slightly delayed within Australia. Our warehouse in Sydney is dispatching all our online orders promptly and on time, Monday to Friday.
It is very important to us that you love your pieces and that they fit correctly, so we accept returns and exchanges within 14 days of purchase.
If you would like to refund or exchange, please ensure the following:
- Your item must be returned, together with the original invoice, within 14 days and sent to our returns address.
- Your item must be unworn and undamaged.
- Your item must be in its original condition, this includes all original packaging, canvas bag and tags attached.
- Your item must be purchased at full price.
Please note that original shipping charges are non-refundable and charges for returned items are the responsibility of the customer.
To process a refund or exchange, please do the following:
- Please email Avenue within 14 days from the date of purchase. Please email email@example.com with the following information:- Full name
- Order reference number
- Date of purchase
- State the reason for return
Avenue reserves the right to deny a return if it does not meet our returns policy.
Purchase made at Avenue stockists, are subject to return policies of that vendor and will not be accepted for return via post directly to Avenue.